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    <body>&lt;p&gt;We believe this system will make it easier for you to create, track and manage your update requests. Its quite simple to use and also comes with a forum, which is accessible to all members. We have been using this system since October 2008, and will continue to do so, as we believe it is a great system.&lt;/p&gt;
&lt;p&gt;I hope you will find this System helpful and easy to use. If you have any questions about it, perhaps post a new thread in the forum and I will try to help. (you can find the links under &lt;strong&gt;Ideas exchange forum&lt;/strong&gt; on the right hand side)&lt;/p&gt;</body>
    <created-at type="datetime">2009-07-23T13:47:36+10:00</created-at>
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    <replied-by type="integer">Thorsten Glaubitz</replied-by>
    <submitter-id type="integer">88884</submitter-id>
    <title>Welcome to Ireckon HelpDesk</title>
    <updated-at type="datetime">2010-01-05T08:04:11+10:00</updated-at>
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